❓ Frequently Asked Questions (FAQs) – Urban Supplies
1. How can I place an order?
Simply browse our store, add your favorite products to the cart, and proceed to checkout. Once your payment is confirmed, we will process your order.
2. Do you require advance payment?
Yes ✅. At Urban Supplies, we only process orders with advance payment. This ensures a smooth and hassle-free delivery process.
3. What payment methods do you accept?
We currently accept:
-
Bank Transfer
-
JazzCash / Easypaisa (for Pakistan customers)
-
International card payments (if available at checkout)
4. How long does shipping take?
-
Average delivery time is 7–20 business days, depending on your location.
-
Tracking details will be shared once your order is shipped.
5. How do I track my order?
Once your order has been dispatched, you will receive an email with a tracking number. You can track your package using the courier’s website.
6. Do you ship worldwide?
Yes 🌍, we provide worldwide shipping. However, if your country is not available at checkout, it means shipping is not available in your region.
7. What if my package is delayed or lost?
If your package does not arrive within 45 days, please contact us. We will assist you with either a reshipment or a refund after confirmation.
8. How can I contact you for support?
You can reach us at:
📧 Email: urbansupplies.shop@gmail.com
📱 WhatsApp: +92 309 5825095